Dale Malcolm:
Lead Consultant, Customer Success
Dale's entrepreneurship journey and advisory role at TrueProject have seen him spearheading initiatives to bridge gaps in IT capabilities, aligning them with overarching business strategies.
Leading the Way
Dale’s dedication to fostering customer success is evident in his numerous leadership roles, where he consistently facilitated improvements in service delivery. Leveraging technology to enhance customer experiences, he led projects that revolutionized inventory systems and telecom service functions, effectively streamlining processes from order inception to billing. His rich background in working with complex corporate ecosystems enables him to understand and prioritize customer needs, guiding teams to develop solutions that not only improve operational efficiencies but also focus on client satisfaction.
A Legacy of Excellence
Over a career spanning more than three decades, Dale has built an expansive portfolio in the IT sector, touching various spheres such as software development, consulting, and business process re-engineering. He has worked with a plethora of companies in diverse industries, both domestically and internationally, gathering a deep understanding of computing environments.
Life Beyond Work
Outside of the office, Dale is an avid hockey fan and especially enjoys watching his son play on his travel hockey team.